FAQs
SETELLITE IPAD APP WORKFLOW
What is a typical Setellite workflow?
1. Create an account
2. Download the Setellite iPad app
3. Login on your iPad or on the website
4. Go to 'Project Details' and fill out your specs
5. Go to Gear and add your (project specific) items such as cameras and lenses
NOTE: go to Library to add custom items if not present under Gear
6. Go to Slates and start adding your vfx data (while on set or preparatory)
7. When you add a new camera, your Gear items are avaialble under the 'Camera model' field
8. Add a new take and activate cameras that participate/record in the take
9. The red REC button is available at all times for quick access whenever the crew starts shooting
10. You can add References to slates. For instance: take photos and draw on them.
11. Export your data as a CSV or PDF file (multiple options available)

All the data you collect is synchronized with the server and available on the website.
How does the Library work?
The Library is project-independent and linked to your account. If you need to, you can add a new camera, lens or filter to the Library. This camera, lens or filter is then available in the Gear section. It will also be available for future projects.

For more info on the Library, pease visit this manual article
What is 'Gear' and how does it work?
The Gear-tab (in the right bar next to the project cover), allows you to preselect all the gear the film crew will use during the shoot. This selection is made for the particular project you're working on and is drawn from the Library. So, if the production uses multiple cameras, lenses and filters, you select the appropriate items by enabling the ticks next to it. This selection will be making up your shortlist throughout the project.

For more info on the Library, pease visit this manual article
Why do I not see my Gear camera under the Camera tab?
First, you have to create a new camera. You do this by pressing and holding the Cameras main-button (cyan colored vertical bar). It will open up a small menu which will allow you to select your Gear cameras. When you select a Gear camera directly from the new camera menu, any default values that you've assigned are automatically assumed.

Alternatively, you can choose 'Blank camera'. In the Camera Model field, you can tap the option 'Choose from Gear'. This will show your Gear cameras as presets in the calculator on the right. Once you've chosen this new camera to be one of the Gear cameras, all subsequent details in the input fields will be adjusted to that specific camera. For example: choosing the Arri Alexa you've already selected under Gear, will limit the presets to the Format/Stock availabe to that speciifc camera model. You can still overwrite the presets and fill out your custom data by pressing the calculator's keyboard.

Note: any custom preset you enter within a project, will appear under the 'Recent' button of the calculator for that specific field. When you return to that field, it is quickly selectable in the same way presets work.
What is 'Template' and how does it work?
The Template option let's you create a form with predefined values that might be most common for your particular project. It might be faster to fill in your form starting from this template than starting with a blank template. For instance, the main camera will be pretty much the same throughout the production and just occasionally replaced by another model. 'Manually overwriting' your template in these occasions will be the faster and more convenient choice.

For more info on Templates, pease visit this manual article
What is the 'Reference Link Manager'?
The reference link manager enables you to share reference items you created for a specific slate, with other slates. Maybe a drawing of a camera angle is valid for more than one slate or set up, so connecting this reference to other slates can be useful.

For more info on the RLM, pease visit this manual article
What is 'Form View'?
This feature provides an overview of all your data when you rotate your iPad from landscape to portrait. Keep on working in portrait mode if you wish; the app is fully functional in this new mode which mimics a full page form.
What are the different PDF export types?
The Export module (accessible from the Project Dashboard) allows you to export your collected data as a PDF that can easily be consulted or shared outside of Setellite.

Setellite offers the following report types:

FULL REPORT
Full page sheet per unique take containing all data for each slate. This report takes one page for each take and (re)prints all Main and Camera data above it. Optionally, you can choose to include a Project Cover Page (showing your production's title and other general project info), a Project Details Page(s) (showing the project Synopsis, Gear and other technical info). 'Hide Stereo Fields' will exclude all Stereo Fields from the Take info section. 'Highlight Differences Between Takes' will highlight any differences between subsequent takes. This will only be applied and available to slates containing more than one (1) take. Changed values will be displayed red and bold.

DATA SHEET
Summarized data that formats the slate's data into a landscape layout. Not all data is included (if you want to include all data, please refer to Full Report)

FULL PAGE REFERENCES
Each page displays one reference, giving you a large output of any pictures, drawings of videos you've made. Videos are displayed as a mosaic of 4 tiles with poster frames from the first frame, last frame and in-between frames on 1/3rd and 2/3rd of the video.

REFERENCES SHEET
References listed per slate with additional info such as type, notes and linked slates.

For more information ans examples of exported files, please consult the manual
How do filters work?
Your slates can be filtered on almost all attributes that are filled out in any of the tabs. Slate Filters can be quickly turned on and off, saved and loaded for later use and the results can be used as export settings.

You can create and edit a Slate Filter be tapping the filter button at the top of the Slates pane. When a filter is currently active the button will turn blue and a bar at the bottom of the list will appear displaying the number of slates the Slate Filter results in.

To quickly turn on or off the current Slate Filter, tap and hold the Filter button.

For more info on Filters, pease visit this manual article
SWITCHING TO SETELLITE 2.0
A new version of Setellite has been released. What happens with my current (1-x generation) version of Setellite?
We will support the current version of Setellite up until January 1st 2017. This includes bugfixes and compatibility with future releases of iOS, there will be no feature updates however.

Improvements available to you in the new Setellite, such as synchronized project sharing, backup and web-readout, will not become available in the current version of Setellite. Please switch to Setellite 2.0 to benefit from these new features.
I’ve just purchased Setellite and now I learn a new version is on its way.
Be assured that we will support the current version of Setellite up until January 1st, 2017. We would like to persuade you however, to upgrade to the new release. Therefore, every current user of Setellite can claim the first two months of subscription to the new Setellite free of charge (discount valued at max. $29.98). This effectively means a complete compensation of your original purchase money (Setellite 1.x App Store price retails at $24.99).

You can claim this discount by requesting a promo code. Send an email from within your Setellite 1 app to info@setellite.nl (find the 'Mail Suggestions' button in the 'About' menu on the 'Projects overview' screen).
What improvements can I expect?
Over the years, we’ve collected all the feedback and input from our users to come to a new way of how to more effectively collect your on set data. As well as overall interface improvements. A short overview:

- Setellite has been redesigned completely for faster input of data with a calculator based UI. The large buttons adapt to the current input fields by displaying presets.
- Real time synchronized project sharing; connect multiple user to a project. All cloud based!
- Backup of your work: choose when and what to backup to an external server.
- Web-readout: login to your account online to review and edit your saved data.
- Output and share your results to many different outputs.
What happens with my current (and archived) projects once I switch to the new Setellite?
You will be able to continue to use all your previous Setellite projects in the new version by migrating with the export option that is available from Setellite 1.5 and up.
ACCOUNTS, PRICING & SUBSCRIPTIONS
What types of accounts are available for Setellite?
Setellite works with two different purchase models: Standalone and Subscription.

Standalone
Setellite's Standalone model includes all (offline) features of Setellite for iPad and can be purchased for a one-time fee. Setellite Standalone can only be active at 2 devices at the same time.

Subscription
The Subscription model includes several additional online features including project collaboration with other Setellite users, online project backup and web readout. For this model, users pay a monthly or annual fee.

Custom solutions
If you need a more customized solution for your studio, such as the Setellite Private Cloud Solution (SPCS) please contact us through sales@setellite.nl

Please find all the details concerning pricing models under the 'Pricing' tab on this site. The pricing calculator can be used to explore different subscription plans.
I noticed the price of subscriptions is higher when I create an account in the app.
Apple takes a 30% cut over IAP (In App Purchases) if you sign up with your Apple account. Since we’re convinced Setellite is competitively priced, the additional costs for IAP is split between the user and us.

It’s unfortunately not allowed to mention this price difference in the app nor encourage people to go to the website directly to create an account. You can, however, at any time cancel your App Store Setellite subscription and resubscribe through the Setellite website.
What are the pricing details?
Please find all the details concerning pricing models under the 'Pricing' tab on this site. The pricing calculator can be used to explore different subscription plans.
What happens to my data if I discontinue my subscription but decide to resume at a later time?
You have the possibility to export all your data at any time as long as your subscription is active. We keep your data save for 3 months after you’ve ended your subscription by ways of service. You can resume your subscription anytime within this 3-month period and gain instant access to your data. If your account is dormant without payment coming up to 3 months, we will remind you that we will delete your data unless you continue your (paid) subscription.
We want to use Setellite as a company or team. What are the options?
We offer a subscription model specifically for companies. This type of account includes an admin user and a regular user included in the price, as well as 20GB of storage space. Additional (non-admin) users can be added for only $9.99 and bring an additional 10GB to your company storage space 'pool'.

Please find all the details concerning pricing models under the 'Pricing' tab on this site. The pricing calculator can be used to explore different subscription plans.

Apart from this, we also offer private cloud solutions. Please contact us directly: sales@setellite.nl
What happens to my data that is stored in the Setellite cloud? It contains sensitive information, especially where stills from the set are involved.
We understand, appreciate and support the concept that in the filmed entertainment industry, data and footage collected on set (especially visual information) has to be treated with the utmost discretion. Therefore, all your data is transferred encrypted on our secure servers using Amazon Web Services. AWS adheres to the following industry standards: PCI DSS Level 1, HIPAA Compliance, ISO 27001.

For more details, please refer to our Privacy Policy.

We’re open to discuss more custom solutions like private cloud solutions.
Please contact us directly: sales@setellite.nl
Can I manage my own data locally?
We offer private cloud solutions. Please contact us directly: sales@setellite.nl
MISCELLANEOUS
Is Setellite also available for iPhone or will it be in the near future?
As of now, Setellite is only available for iPad (and iPad mini). However, we won’t exclude the option to develop an iPhone version as well in the near future. Please follow our social media channels to stay up to date!
Can I share my project or items in it with others?
Yes, Setellite 2.0 will feature synchronized project sharing and web readout. This enables you to share your projects over multiple users. This can be useful on shoots with large sets or when you want your team to supervise multiple units at once.
What can I do beforehand to prepare my VFX shoot?
This is not a particular feature per se, but since you can give any name or number to a slate, you might prepare any number of them and 'prefill-in' certain data that is already known. You could consider using the website for this purpose, as it allows you to comfortably enter data with a keyboard, ample space on your screen, etc. Once on the set, you can then rename these prepared slates up with the actual shooting order. For the time being, you could, for instance, give the slates the name of the storyboard or VFX ID. You might already know how many passes are required to create your shot, so these passes can already be added under the 'Takes' tab for that specific slate. The fields you leave open and fill out during the shoot are probably camera-specific data such as height, focal length and the actual number of takes that are needed to obtain a satisfying result.
CONTACT

For questions, bug-reports or feature requests, please send us an email
or write on our Facebook wall. Your input is highly appreciated!

Setellite is developed in Amsterdam, The Netherlands
©2019 Planet X Technologies - The Netherlands
iPad and iTunes App Store are trademarks of Apple, Inc.